Refund policy

RETURN & REFUND POLICY

Last Updated: June 23, 2026

Thank you for shopping with Vexo ("we," "our," or "us"). We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items in accordance with the terms outlined below.

1. Right of Withdrawal (European Union Customers)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order without providing any reason.

To exercise your right of withdrawal, you must notify us by email at support@vexo.com before the 14-day withdrawal period expires.

Once your withdrawal request is approved, you must return the item within 14 days.

2. Return Eligibility

To qualify for a return, items must:

  • Be unused and unworn;

  • Be in their original condition;

  • Include all original packaging, tags, accessories, and documentation;

  • Show no signs of damage caused by misuse, wear, or improper handling.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards;

  • Customized or personalized products;

  • Items marked as final sale or non-returnable;

  • Products damaged due to customer misuse.

4. Return Process

To initiate a return, please contact our customer support team at:

Email: support@vexo.com

Please include:

  • Your order number;

  • Full name;

  • Reason for the return;

  • Photos of the item if applicable.

If your return is approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, we will cover the return shipping costs and provide an appropriate solution, including a replacement or refund.

Change of Mind Returns

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return is due to our error.

6. Inspection and Approval

Once we receive your returned item, it will be inspected.

We will notify you by email regarding the approval or rejection of your refund request.

7. Refunds

If approved, refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 5–10 business days after the returned item has been received and approved. Processing times may vary depending on your payment provider or financial institution.

8. Exchanges

We currently offer exchanges for:

  • Incorrect sizes;

  • Defective products;

  • Incorrect items received.

Exchange requests are subject to product availability.

9. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide supporting photographs.

We will review the issue and provide an appropriate resolution as quickly as possible.

10. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it must follow the return process outlined in this policy.

11. Contact Information

For any questions regarding returns or refunds, please contact:

Vexo
Operated by PH Digital LLC
Email: support@vexo.com

We are committed to providing a fair and transparent shopping experience for all customers.