SHIPPING POLICY

Last Updated: June 23, 2026

Thank you for shopping with Vexo, operated by PH Digital LLC. This Shipping Policy outlines important information regarding order processing, shipping times, delivery estimates, and related matters.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended. If there is a significant delay in processing your order, we will notify you via email.

2. Shipping Destinations

We currently ship to most countries across Europe and selected international destinations.

If we are unable to ship to your location, you will be notified during checkout or shortly after placing your order.

3. Estimated Delivery Times

Delivery times vary depending on the destination country and shipping carrier.

Estimated delivery times:

• Europe: 5–15 business days

• United Kingdom: 5–15 business days

• International Orders: 7–20 business days

Please note that these delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may take several days to appear after shipment.

6. Customs, Duties, and Taxes

For international shipments, customs duties, taxes, import fees, or other charges may be imposed by local authorities.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Vexo is not responsible for delays caused by customs clearance procedures.

7. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

• Customs inspections;

• Carrier disruptions;

• Weather conditions;

• Public holidays;

• High shipping volumes;

• Force majeure events;

• Other circumstances beyond our reasonable control.

Vexo shall not be held liable for delays caused by third-party shipping providers or customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we may be unable to modify the delivery details.

Additional shipping fees resulting from incorrect address information may be the responsibility of the customer.

9. Lost or Stolen Packages

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier.

If assistance is required, please contact our support team and we will do our best to help investigate the issue.

Vexo is not responsible for packages lost or stolen after confirmed delivery unless required by applicable law.

10. Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number;

• A description of the issue;

• Clear photographs of the damaged item and packaging.

We will review the claim and provide an appropriate resolution.

11. Contact Information

If you have any questions regarding shipping or delivery, please contact:

Vexo
Operated by PH Digital LLC
Email: support@vexo.com

We are committed to providing a reliable and transparent shipping experience for all customers.